Terms and Conditions – Namacci

1. Prices and Typographical Errors
All prices on the website are subject to typographical and programming errors. Namacci accepts no liability for the consequences of such errors and is not bound by unintended mistakes.

2. Delivery and Shipping Costs
2.1 The delivery time is generally 2–5 working days within Europe.
2.2 To the UK: delivery within 3–6 working days.
2.3 To the USA: delivery within 5–10 working days.
2.4 To Asia: approximately 7–14 working days.
2.5 Delays caused by customs checks, public holidays, or unforeseen circumstances may extend the delivery time. Namacci is not responsible for such delays.
2.6 For deliveries outside the EU, the customer is responsible for any import duties, local taxes, and customs fees.
2.7 Return shipping costs are at the customer’s expense, unless the return is due to an error by Namacci.

3. Warranty & Service
3.1 Jewelry: 2-month warranty on manufacturing defects such as loose parts, fading of the item, or broken clasps.
3.2 Aromatherapy products: replacement in case of defective packaging (such as leaking caps or broken spray heads) within 14 days of receipt.
3.3 Damage caused by misuse, water, perfume, or sunlight is not covered by the warranty.

4. Right of Withdrawal
4.1 The customer has the right to withdraw from the purchase within 14 days after receiving the order, without providing any reason (right of withdrawal).
4.2 The right of withdrawal does not apply to personalized products or products customized at the customer’s request, in accordance with Article 6:230p of the Dutch Civil Code.

5. Complaints & Liability
5.1 Report any damage or defects within 48 hours of receipt, preferably with a photo.
5.2 A suitable solution will be sought in consultation, such as replacement or refund.
5.3 Namacci is not liable for damage, allergic reactions, or consequences of misuse.
5.4 Maximum liability is limited to the purchase price of the relevant product.

6. Retention of Title
All delivered products remain the property of Namacci until full payment has been received.

7. Intellectual Property
All designs, texts, photos, and other content on the website are the intellectual property of Namacci and may not be used or copied without prior written permission.

8. User Account
The customer is responsible for keeping their login details confidential and for the correct use of the account. Misuse must be reported to Namacci immediately.

9. Limitations for Business Customers (B2B)
For business customers, different return and warranty conditions may apply, as set out in separate B2B terms or agreements.

10. Communication by Email
The customer agrees that communication by email is legally valid for contracts, amendments, and notifications.

11. Changes to the General Terms and Conditions
Namacci reserves the right to amend these terms and conditions. The amended terms will take effect upon publication on the website.

12. Applicable Law and Competent Court
These terms are governed by Dutch law. Disputes will preferably be resolved through mediation. If this is not successful, the court of Amsterdam shall have jurisdiction.